Nonverbal Communication and Service Users free essay sample

In this assignment I am going to explain the roles of supportive relationships in reducing the risk of abuse and neglect. Discuss the role of supportive relationships in reducing the risk of abuse and neglect. I will then evaluate the role of multi-agency working to reduce the risk of abuse of adults, with references to legal frameworks, regulations, working strategies and procedures. Each type of relationship has a different expectation, there are different levels of involvement, emotion and behaviour depending on the type of relationship and who it is with. In Health and Social Care you have the opportunity to form supportive relationships with service users. You have to understand the impact that you have on other people and make sure that this works so that you can fulfil your role and responsibilities. it is vital that you are able to form supportive relationships with service users to build trust as well as build relationships with their families. We will write a custom essay sample on Nonverbal Communication and Service Users or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It is also vital that you are able to develop skills you need to understand the elements that make up supportive relationships in order for them to develop effectively. The main core principles of care are important in reducing the risk of abuse. Privacy – ensuring service users have the right to be left alone and undisturbed whenever they wish, and where possible to manage their own affairs. Choice – ensuring service users get the right help and support which enables them to make choices and express preferences. Dignity – understanding the service users’ needs and treating them with respect, valuing each person as an individual. Rights – ensuring all basic human rights are respected and protecting our service users against discrimination. Independence – assisting service users to take measured risk, to make their own decisions and ultimately act for themselves where capacity allows. Inclusion – to enable service users to become valued citizens within the local community. Fulfilment – enabling service users, where possible, to realise their own aims and helping them to achieve their goal in all aspects of their daily living. Communication is vital in building effective relationships. You have to learn to be responsive to others, and this can be done through effective use of communication skills such as active listening. You need to observe the non-verbal signs as well so you can recognise their thoughts and feelings. Encouragement and approval are essential to create a feeling of unconditional positive regard and can be shown through verbal and non verbal skills. You also need to be aware of your non-verbal communication which is your body language etc as that it will either reinforce or agree with what you are saying or conflict with it, which will undermine your words and generate a lack of trust. The first few seconds of contact with any person will give an impression which will form the basis of any relationship. You will then decide very quickly if you like that person and that will set the tone of your relationship and you can work on building an effective relationship from their. To build an effective relationship with a serice user. Person-centred care sees patients as equal partners in planning, developing and assessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions. â€Å"Person-centred care aims to be user focused, promote independence and autonomy, provide choice and control and be based on a collaborative team philosophy† (health.org). It takes into account service users needs and views and builds relationships with family members. Treating people with dignity, respect and as unique individuals and individual needs. The humanistic approach is based on helping people reach their full potential by helping them explore their understanding of themselvs, how they see themselves and their experi ence. It enables the person to identify their strengths and weaknesses and find their own answers so that ultimately they can determine their own goals. This approach was developed by Carl Rogers